Terms and Conditions - Stockwell Man with Van

Welcome to Stockwell Man with Van. By utilizing our services, you agree to adhere to the following terms and conditions. Please read them carefully to ensure a clear understanding of our policies.

Service Overview

Stockwell Man with Van provides professional relocation and transportation services for individuals and businesses. Our services include packing, loading, transporting, unloading, and unpacking belongings.

Booking and Reservations

Booking Confirmation: All bookings are subject to confirmation via email or phone within 24 hours.
Deposit: A non-refundable deposit may be required to secure your booking.
Availability: Services are provided based on availability; peak times may require advanced booking.

Payment Terms

Payment for our services is due upon completion of the job unless otherwise agreed upon in advance.

Accepted Methods: We accept cash, credit/debit cards, and bank transfers.
Invoices: An invoice will be provided after the service is rendered.
Late Payments: Late payments may incur additional fees as outlined in the invoice.

Cancellations and Rescheduling

We understand that plans can change. Please notify us as soon as possible if you need to cancel or reschedule your service.

Cancellation Notice: Cancellations must be made at least 48 hours in advance.
Fees: Cancellations made within 48 hours of the scheduled service may incur a cancellation fee.
Rescheduling: Rescheduling is subject to availability and may require a deposit.

Liability and Insurance

While we take utmost care in handling your belongings, unforeseen incidents may occur.

Liability: Our liability is limited to the value of the goods being transported.
Insurance: We offer optional insurance coverage for additional protection against loss or damage.
Claims: Any claims for loss or damage must be filed within 7 days of service completion.

Customer Responsibilities

To ensure a smooth experience, customers are expected to adhere to the following:

Access: Ensure that the van has adequate access to load and unload items.
Packing: Items must be properly packed and secured to prevent damage.
Valuables: We advise removing or safeguarding valuables to avoid loss or theft.

Service Limitations

Our services are subject to certain limitations, which include:

Prohibited Items: We do not transport hazardous materials, perishables, or illegal items.
Size and Weight: There may be restrictions on the size and weight of items that can be transported.
Geographical Boundaries: Services are offered within specified regions; additional charges may apply for out-of-area moves.

Dispute Resolution

In the event of a dispute, we encourage customers to contact us directly to seek a resolution.

Communication: Open and honest communication is the first step in resolving any issues.
Mediation: If necessary, a neutral mediator may be involved to facilitate a fair outcome.
Legal Action: As a last resort, disputes may be taken to court in accordance with applicable laws.

Privacy Policy

Your privacy is important to us. We are committed to protecting your personal information.

Data Collection: We collect personal information necessary for providing our services.
Data Usage: Your information is used solely for service delivery and will not be shared with third parties without consent.
Data Security: We implement measures to safeguard your data against unauthorized access.

Amendments to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be communicated to customers via email or our website.

Notification: Any amendments will be effective immediately upon posting.
Continued Use: Continued use of our services constitutes acceptance of the updated terms.

Force Majeure

Stockwell Man with Van is not liable for any failure to perform due to circumstances beyond our control, including but not limited to natural disasters, acts of government, or other unforeseeable events.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Stockwell Man with Van operates.

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.